01
Service conversations
Reveal recurring demand, service failures, repeat contacts and the context behind resolution.
Plus Freshdesk, Front, Help Scout, HubSpot and more
Connect what you already use
Your customer truth is already in your stack.
Bring service conversations, owned feedback, public conversations and operational context into one evidence base. BAI Analytics preserves the metadata, finds the patterns and keeps every conclusion tied to its source.
Historical and continuous importsMetadata preservedEvidence-level traceability
Customer evidence, currently fragmentedEach operational system holds a different part of the customer story.
Representative sources shown. Many more supported.
02
Owned feedback
Bring stated needs, scores, open text and respondent attributes into the same evidence base.
BAISMSCSVXLSX
BAI Survey, external surveys, historical research and more
03
Public conversations
Catch perception shifts, emerging issues and conversations happening beyond channels you control.
Plus reviews, forums, social platforms, news and the wider web
04
Operational context
Connect customer signals to the locations, accounts, transactions and conditions causing them.
APICSVWHAny operational system available through API, webhook or export
↓
BAI AnalyticsOne governed intelligence layer across every source
01Unify signals
02Understand context
03Keep evidence attached
Global visionOne customer truth, useful across the business.
What is happeningThemes
Why it is happeningRoot causes
Where it mattersSegments
What supports itEvidence
Verified native connectors
Connect the tools already carrying customer evidence.
These platforms are available out of the box today. Choose the history, filters and fields you need, then analyze the imported records inside a Feedback Group.
Zendesk
Tickets, comments, tags, status, priority, assignees and custom fields.
Customer service
Freshdesk
Tickets, conversations, groups, status, priority and custom fields.
Customer serviceIntercom
Conversations, teammates, tags, ratings and resolution context.
Customer service
Help Scout
Conversations, mailboxes, customers, tags and status.
Customer service
Front
Conversations, inboxes, tags, assignees and response context.
Customer serviceServiceNow
Cases, incidents, status, priority and assignment groups.
Customer serviceSalesforce Service Cloud
Cases, comments, account context, status and ownership.
Customer service
HubSpot Service Hub
Tickets, pipelines, priority, ownership and company context.
Customer service
Kustomer
Conversations, customers, tags and resolution context.
Customer service
Jira
Issues, comments, projects, status, priority and custom fields.
Product and projects
Asana
Tasks, comments, projects, owners and due dates.
Product and projects
Linear
Issues, comments, status, priority, teams and cycles.
Product and projects
ClickUp
Tasks, comments, status, priority, spaces and custom fields.
Product and projects
Trello
Cards, comments, boards, lists, labels and due dates.
Product and projects
Shortcut
Stories, comments, workflows, epics and owners.
Product and projects
Wrike
Tasks, comments, spaces, status and assignees.
Product and projects
Teamwork
Tasks, comments, projects, milestones and ownership.
Product and projects
GitHub
Issues, comments, repositories, labels, assignees and milestones.
Developer tools
GitLab
Issues, comments, projects, labels and assignees.
Developer toolsDo not see your platform? Use the BAI API, Zapier or an upload, or tell us what your workflow requires.
Context comes with the conversation
BAI Analytics does not just copy the words.
The metadata around each record is what lets teams explain where an issue is concentrated, who it affects and which operating condition is causing it.
Status and priorityTags and custom fieldsAssignees and teamsDates and locationsCustomer and account IDsSource links and external IDs
Zendesk ticket · #58121Source traceable
“The estimate changed twice after I added a second service.”
BAI Analytics analyzes the conversation while retaining the fields that explain the experience.
Location114
Visit typeMulti-service
PriorityHigh
ChannelSupport
OccurredSaturday, 11:42
AccountAC-310
Theme: Estimate accuracy · Negative · Evidence available
From connection to ongoing intelligence
Choose what comes in. Keep learning as it changes.
Connect once, control the scope and keep every new record flowing into the same analysis without rebuilding the project.
01
Connect securely
Choose a platform and authorize the account inside the BAI Analytics Integrations Hub.
Nothing to install on the source platform02
Choose the scope
Select the destination Feedback Group, date range, projects, filters and fields to import.
Historical, filtered and source-aware03
Import once or continuously
Run a one-time historical import or keep new and updated records syncing every 30 minutes.
Deduplication and manual refresh included04
Analyze in context
Connector data joins surveys, uploads and public signals in Grouped Themes, Evolution and reports.
One taxonomy · one evidence base01Connect securely
Choose a platform and authorize the account inside the BAI Analytics Integrations Hub.
Nothing to install on the source platform02Choose the scope
Select the destination Feedback Group, date range, projects, filters and fields to import.
Historical, filtered and source-aware03Import once or continuously
Run a historical import or keep new and updated records syncing every 30 minutes.
Deduplication and manual refresh included04Analyze in context
Connector data joins surveys, uploads and public signals in themes, evolution and reports.
One taxonomy · one evidence baseFor every system outside the catalogue
If it can send or export customer data, it can join the evidence base.
Use the path that matches how your systems already work. Every route lands in the same analysis layer.
BAI API
Push feedback directly
Send individual records, large backfills or structured customer data with stable external IDs and timestamps.
Explore the API ↗Webhooks
Act when analysis is ready
Subscribe to events such as completed analysis instead of polling or rebuilding workflows around exports.
Explore webhooks ↗Zapier
Bridge another application
Watch a source app, then push each new piece of feedback into the appropriate BAI Analytics source.
See how Zapier connects ↗CSV and Excel
Bring history with you
Upload existing datasets, map each field and analyze past feedback exactly like a live source.
Explore uploads ↗Start with the systems already in place
Turn operational silos into one customer truth.
We will map your existing sources and show how BAI Analytics connects their context, evidence and business value.